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FAQ

FAQ

  • You can cancel your membership at any time!

    If you access [My Page], you will be able to see your
    current membership status. There, you will find a button
    where you can cancel your membership.

    Once it is canceled, the icon will change and will show you
    until when your membership is valid.

    However, if you purchased a VIP Membership through the English Toomics app, then please follow these instructions.

    For iOS

    Launch the Settings app.
    Tap iTunes & App Store.
    Tap on your Apple ID.
    Tap View Apple ID when the pop-up window appears.
    Enter your Apple ID password or fingerprint ID when prompted.
    Tap Subscriptions.
    Tap the Subscription you want to cancel.

    For Google Play Store

    Launch the Google Play Store app.
    Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you'd like to cancel.
    Tap “Cancel” and “Yes” to confirm the cancellation.

    If you are having any trouble, please contact us through
    the 1:1 Customer Service!
  • When signing up for Toomics, we offer multiple ways to make an account.

    You can sign up with just your email. (email account)
    OR you can sign up through Facebook, Line, Yahoo or Google. (third-party website)

    If you signed up with an email address, you will have to continue signing in with your
    email and password.

    If you pay through this account, you will have to access our site by entering your email and password
    to go into the right account with the VIP membership.

    If you sign in through a third-party website (Facebook, Line, Yahoo, or Google), you will have to
    sign in through the icons on the lower part of the [Sign in] screen.

    If you pay through this account, you will have to access our site by clicking the right icon you signed up
    with to access the right account with the VIP.

    If you are still having trouble though, please send a 1:1 message!
    We will help you out. ^^
  • When signing up for Toomics, we offer multiple ways to make an account.

    You can sign up with just your email. (email account)
    OR you can sign up through Facebook, Line, Yahoo or Google. (third-party website)

    If you signed up with an email address, you will have to continue signing in with your
    email and password.

    If you sign in through a third-party website (Facebook, Line, Yahoo, or Google), you will have to
    sign in through the icons on the lower part of the [Sign in] screen.

    Please be aware that signing into Toomics by entering your email (Google or Yahoo) is
    entirely different. Signing in through your email is the same as making a new account.

    If you are a VIP Member through third-party websites you will only have access to
    the VIP content by signing in through the third-party websites.

    If you are a VIP Member through an email account, you will only have access to the
    VIP content by signing in with your email and password.
  • We're sorry to hear that you want to deactivate your account.

    For PC users:
    1. Sign in to Toomics.
    2. Click [My page] to see [Account Setting] and [Deactivate Account]

    For Mobile Users:
    1. Sign in to Toomics
    2. Go to the icon on the left and choose [Account settings] and [Deactivate Account]

    Please tell us why you want to deactivate your account in the [Category] section
    so that we can provide a better service to our users on Toomics.

    Please be aware that if you are a VIP Member on Toomics, you will have to cancel
    your membership first, in order to deactivate your account.
  • For PC users:
    Go to [My Page] to access your account settings and
    change your password through there.

    For Mobile users:
    Go to the icon on the upper left part of the screen and
    change your password through [Account settings].
  • Click the [Sign in] button and click the grey [Forgot password?] button located on the lower end of the pop-up window.

    Once you enter the email address you signed up to Toomics with, an email containing instructions on resetting your password
    will be sent to the email you specified.
  • Yes, you will have to verify your age in order to access our adult content.
    Non-adult webtoons are available without age verification.